FAQ

Getting started with a psychologist is a simple process. Please speak to your Local GP or contact us today.

Frequently Asked Questions

Did you find what you were looking for? If not contact us here to speak with a staff member and find your answer.

Emergencies - how soon can you see someone?

We understand that some cases are urgent. While we cannot guarantee to see every person immediately, we do take special requests for early or late appointments to fit around your schedule. Please call to let us know if you need an urgent appointment.

How do I book an appointment

Please call 0497 445 816 or complete the contact form so a staff member can confirm your appointment.

Do I need a referral to see a psychologist?

Yes, please bring your referral to your initial session.

Who can give a referral to a psychologist?

Your local doctor is the ideal person to do an initial assessment and refer you to a psychologist.

However you can also get in touch with any of these health services to get an urgent referral:

For people who need immediate help with a serious mental health crisis, call triple zero (000).

For crisis counselling, call:

Lifeline 131 114 (Australia-wide)
Kids Helpline 1800 55 1800 (Australia-wide)
Suicide Call Back Service 1300 659 467 (Australia-wide)

How much does it cost?

Please contact our office to get the current service rates.

Do you do Medicare bulk billing?

Yes, there are options for Healthcare card holders.

Can I swipe my private health card (HICAPS)

Yes, we accept all private insurance cards – pending if your insurer covers psychology.

What is a mental health plan?

The Mental Health Care Plan is part of the Better Access to Psychiatrists, Psychologists and General Practitioners through the Medicare Benefits Schedule (Better Access) initiative. This initiative aims to improve outcomes for people with a clinically diagnosed mental health condition. Visit your doctor who will assess whether you have a mental health condition and whether you will benefit from a mental health treatment plan.

How do I pay off NSW Revenue fines with a Work Development Order (WDO)?

If you have a infringement notices, fines or penalties with Revenue NSW you can apply for a Work and Development Order (WDO) if you are under 25 years of age. This applies for people with mental health issues., to work off up to $1000 per month for full engagement in a treatment program.

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Cancellations

If possible, we appreciate at least 24 hours notice for cancelled appointments. If you reschedule the appointment you will not receive a cancellation fee.

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Patient Privacy

Your patient record comprises of electronic and paper documents that are controlled by us. Your records may be shared with your GP with your permission.

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Techniques Used

To see a full list of techniques and methods used, click through to Our Services. Symkowiak & Associates Psychology is a leader in evidence based practice.

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